TERMS OF SERVICE

Effective date

21 July 2026

1. Agreement

These Terms of Service govern access to and use of noxwellco.com and purchases from Nox Well. By visiting the Store, creating an account, or placing an order, you agree to these Terms, the Return and Refund Policy, Privacy Policy, and Shipping Policy. If you do not agree, do not use the Store. Mandatory consumer rights are not excluded or limited.

2. Store operator

The Store is operated by [INSERT FULL LEGAL ENTITY NAME], trading as Nox Well, registered at [INSERT REGISTERED BUSINESS ADDRESS], company registration number [INSERT], and VAT number [INSERT IF APPLICABLE]. Contact: hello@noxwellco.com.

3. Eligibility

You must have legal capacity to enter a binding contract or use the Store with the consent and supervision of a parent or legal guardian. You must provide current, complete, and accurate order and account information. You are responsible for activity under your account and for maintaining credential confidentiality.

4. Product information

We try to describe and display products accurately, but colors, scale, and appearance may vary by device and production batch. Packaging and minor product details may change without materially reducing functionality. Measurements and performance statements are approximate unless expressly guaranteed. Product information is not medical advice, diagnosis, or treatment.

5. Health and safety

Follow all product instructions, warnings, and age restrictions. Consult an appropriate professional before use if you have a medical condition, an implanted device, impaired sensation, circulation issues, allergies, are pregnant, take relevant medication, or are uncertain whether the product is suitable. Stop use if you experience pain, irritation, numbness, dizziness, or another adverse reaction. Do not use a product in a manner inconsistent with its instructions.

6. Orders and contract formation

Placing an order is an offer to buy. An automated confirmation acknowledges receipt but does not necessarily mean acceptance. A contract is formed when we expressly accept the order or dispatch it, depending on applicable law. We may reject or cancel an order before acceptance for stock errors, suspected fraud, pricing mistakes, payment failure, shipping restrictions, legal requirements, or other legitimate reasons. If we cancel after payment, we will refund the amount charged.

7. Prices, taxes, and payment

Prices and currency are shown at checkout and may change before an order is placed. You agree to pay all amounts presented at checkout. Depending on destination and checkout terms, taxes, duties, brokerage fees, or import charges may be included, collected separately, or payable on delivery. You authorize the payment provider to charge the selected method. We may correct an obvious pricing or description error before dispatch and offer cancellation or purchase at the corrected price.

8. Promotions

Discounts, gifts, bundles, and promotions are subject to stated conditions, availability, and expiration. Unless stated otherwise, promotions cannot be combined, exchanged for cash, applied retroactively, or transferred. We may cancel or amend a promotion where reasonably necessary because of error, fraud, abuse, or legal requirements, without affecting already accepted orders except where law permits.

9. Shipping, title, and risk

Shipping is governed by the Shipping Policy. Delivery dates are estimates unless expressly agreed as binding. Risk transfers as required by applicable law. For EU consumers, risk generally passes when the consumer or a designated third party physically receives the goods, except in circumstances provided by law.

10. Returns and legal guarantees

Returns, refunds, and exchanges are governed by the Return and Refund Policy. Commercial guarantees are additional to, and do not replace, mandatory rights relating to defective or non-conforming goods. Any advertised money-back guarantee or warranty is subject to the specific conditions shown with the offer.

11. Acceptable use

You may not use the Store for unlawful, fraudulent, abusive, or harmful purposes; interfere with security or operation; introduce malicious code; scrape, crawl, copy, or extract content through automated means except as allowed by law; impersonate another person; submit false reviews or claims; infringe intellectual-property or privacy rights; resell products in violation of an agreed restriction; or attempt unauthorized access. We may suspend access where reasonably necessary to protect the Store, users, or legal rights.

12. Intellectual property

The Store and its text, graphics, photographs, videos, logos, product names, layout, software, and other content are owned by or licensed to Nox Well and protected by intellectual-property laws. You receive a limited, revocable, non-exclusive license to access the Store for personal, non-commercial shopping use. No content may be reproduced, modified, distributed, sold, or commercially exploited without prior written permission, except where law permits.

13. Reviews and user content

If you submit a review, photograph, video, idea, or other content, you confirm that you own or control the necessary rights and that the content is accurate, lawful, and does not violate another person’s rights. You grant Nox Well a worldwide, non-exclusive, royalty-free license to host, reproduce, adapt, publish, translate, and display the content for Store operation and marketing, subject to applicable privacy and consumer-review laws. We may moderate content for legitimate reasons but do not undertake to monitor all submissions.

14. Third-party services

The Store may rely on or link to services operated by third parties, including Shopify, payment providers, carriers, and social platforms. Their own terms may apply. We are not responsible for third-party services outside our reasonable control, except to the extent liability cannot lawfully be excluded.

15. Disclaimer

To the maximum extent permitted by law, the Store and content are provided on an ‘as available’ basis. We do not guarantee uninterrupted or error-free access, or that every product will meet every individual preference or intended result. Statements about wellness, sleep, comfort, or performance describe intended or reported use and are not guarantees of a particular outcome.

16. Limitation of liability

Nothing in these Terms excludes liability that cannot legally be excluded, including liability for fraud, willful misconduct, death or personal injury caused by negligence where applicable, or mandatory consumer rights. To the extent permitted by law, Nox Well is not liable for indirect, incidental, special, punitive, or consequential loss, loss of profit, revenue, data, opportunity, or goodwill arising from use of the Store or products. Where a monetary cap is lawful, aggregate liability arising from an order will not exceed the amount paid for that order. These limitations do not apply where prohibited by law.

17. Indemnity

To the extent permitted by law, business users agree to indemnify Nox Well against third-party claims, losses, and reasonable costs arising from their unlawful use of the Store, violation of these Terms, or infringement of another person’s rights. This provision does not apply to consumers where prohibited or unfair under mandatory law.

18. Force majeure

We are not responsible for delay or failure caused by circumstances beyond reasonable control, including carrier disruption, customs action, labor disputes, natural disasters, epidemics, war, civil unrest, government action, power or telecommunications failure, cyber incidents, or supplier interruption. We will take reasonable steps to reduce the impact and honor any mandatory cancellation or refund rights.

19. Governing law and disputes

These Terms are governed by the laws of Slovenia, without depriving a consumer of mandatory protection under the law of the country where the consumer habitually resides. Courts with jurisdiction under applicable law may hear disputes. Before filing a claim, please contact hello@noxwellco.com so the parties can attempt an informal resolution. Nothing prevents a consumer from using any mandatory dispute-resolution or court rights available by law.

20. Changes and severability

We may update these Terms prospectively by posting a revised version and effective date. The Terms in force when an order is accepted generally govern that order. If any provision is held invalid or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect.

21. Entire agreement and no waiver

These Terms and the policies incorporated into them form the agreement concerning the Store, subject to order-specific terms and mandatory law. A failure to enforce a provision is not a waiver. Headings are for convenience only.

22. Contact

Questions about these Terms may be sent to hello@noxwellco.com.