SHIPPING POLICY

Effective date

21 July 2026

1. Order processing

Orders are normally processed within 1 to 3 business days after successful payment and any required verification. Business days exclude weekends and public holidays. High-volume periods, product launches, presales, address verification, and fraud screening may extend processing. A shipping confirmation is sent when tracking becomes available.

2. Estimated delivery

Unless a product page or checkout states otherwise, estimated delivery after dispatch is typically 5 to 15 business days. Some destinations, remote areas, customs processes, peak seasons, and carrier disruptions may require longer. Delivery estimates are not guaranteed dates. Any mandatory legal delivery deadline remains unaffected.

3. Shipping destinations and methods

Available destinations, carriers, service levels, and charges are displayed at checkout. We may use a different carrier or fulfillment location from the one expected where this does not materially reduce the purchased service. Orders containing multiple items may arrive in separate parcels and on different dates without an additional shipping charge unless disclosed.

4. Tracking

Tracking information may take 2 to 5 business days after dispatch to show the first carrier scan. A status such as ‘label created’ means the shipment has been registered and may be awaiting a scan or handover. If tracking has not updated for 7 business days, contact hello@noxwellco.com with the order number.

5. Address accuracy

The customer must provide a complete, accurate, deliverable address and contact information. Review the confirmation immediately and email hello@noxwellco.com if a correction is needed. Changes are not guaranteed after submission. Nox Well is not responsible for delays or losses caused by incorrect information supplied by the customer, but we will provide reasonable assistance. Additional reshipping, interception, return, customs, or carrier charges may apply where permitted by law.

6. Customs, taxes, and import charges

International orders may be subject to customs inspections, duties, import VAT, brokerage fees, or local charges. Checkout will indicate when charges are collected in advance. Unless stated otherwise, the recipient is responsible for charges imposed by the destination country. We do not control customs decisions or processing times. Refusing a parcel because of lawful import charges may result in deductions for actual return and carrier costs where permitted by law.

7. Delivery confirmation and safe locations

A parcel may be delivered to a mailbox, reception desk, concierge, parcel locker, neighbor, or safe location where allowed by the carrier and local practice. Carrier tracking and delivery evidence may be used when investigating a claim. Request any available signature or delivery preference directly with the carrier, but not every service supports changes.

8. Lost, delayed, or stolen parcels

If a parcel is materially delayed, contact hello@noxwellco.com. We may ask you to confirm the address, check with household members, neighbors, reception, lockers, and the local carrier, and complete a declaration needed for investigation. A parcel is not treated as lost until the carrier investigation or applicable waiting period is complete. Where the seller bears the delivery risk under mandatory law, we will provide an appropriate replacement or refund. We are not responsible for theft after lawful delivery where risk has validly passed to the customer, except where applicable law provides otherwise.

9. Damaged parcels

Photograph the unopened parcel, shipping label, internal packaging, and product, and contact hello@noxwellco.com promptly, preferably within 48 hours. Keep all materials while the carrier claim is investigated. Prompt notice supports the claim but does not remove mandatory rights concerning non-conforming goods.

10. Unclaimed, refused, or returned shipments

If a shipment is returned because it was unclaimed, refused, undeliverable, or addressed incorrectly by the customer, we will contact you when it is received. At your option and subject to availability, we may reship after payment of reasonable costs or refund the eligible balance after permitted deductions. If the return resulted from our error, we will correct it without charge.

11. Presales and backorders

A product identified as a presale or backorder will ship according to the estimate shown on its product page. If an order includes available and presale products, they may ship together when all products are ready unless we decide to split the shipment. You retain any cancellation rights provided by applicable law.

12. Contact

Shipping questions should be sent to hello@noxwellco.com with the order number and delivery postcode.